FAQ

1. What types of pet supplies does HavenPaw offer? We carry premium essentials for dogs and cats, including:

  • Beds & blankets (orthopedic, plush, heated options)
  • Toys (chew, interactive, puzzle feeders)
  • Bowls & feeders (non-slip, slow-feed, elevated)
  • Collars, leashes & harnesses (adjustable, stylish)
  • Grooming tools (brushes, nail clippers, shampoo)
  • And more for health, comfort, play, and daily care

All selected for quality, safety, and pet happiness!

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your pet's goodies are on their way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re working on expanding – sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unopened items in original packaging. If an item arrives damaged, defective, or incorrect, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your pet supplies safe and high-quality? Yes! We prioritize non-toxic, durable materials (BPA-free where applicable), chew-safe toys, and vet-recommended designs. All products are made with pet safety and comfort in mind – many are tested for durability and free from harmful chemicals.

7. How do I care for my HavenPaw products? Most beds & blankets are machine-washable (check label for instructions). Toys: Wipe clean or hand-wash as needed. Bowls: Dishwasher-safe (top rack recommended). Collars/leashes: Spot clean or hand-wash. Specific care instructions are included with each product.